It is pos­si­ble that your web brow­ser does not enable the IT Hit Tool auto­ma­ti­cal­ly after the installation.

Reme­dy:

• Mozil­la Firefox:
  • Navi­ga­te via the menu but­ton to Add-ons:
    

• • Make sure that the IT Hit Tool is enab­led:
    

     

• Goog­le Chrome:
  
  
  • Start­ing at the menu but­ton, go to More tools and then Exten­si­ons:
       
    
    

• • Make sure that the IT Hit Tool is enabled:
    

• Open your Account set­tings by cli­cking on the cir­cle abo­ve your name in the top left

• Sel­ect Eng­lish under Lan­guage

• Rel­oad the page (func­tion key F5 or the cor­re­spon­ding but­ton on your browser)

The spel­ling che­cker in the fields depends on the used brow­ser. In Goog­le Chro­me, the spell che­cker is tur­ned on automatically.

• In Mozil­la Fire­fox the Eng­lish spell che­cker is installed.
• For Ger­man spell che­cking you have to install the Ger­man dic­tion­a­ry, see https://support.mozilla.org/en-US/kb/how-do-i-use-firefox-spell-checker.

• To down­load a cer­tain ver­si­on of a docu­ment, click the action menu at the top right and choo­se Get Ver­si­on:

A dia­log win­dow shows all ver­si­ons of the cur­rent docu­ment for you to choose.

• If the­re are more than five ver­si­ons of the docu­ment, you have to open the ver­si­ons using the fil­ter sym­bol at the top right:

• Pro­ceed as usual.

If you see the grey bar next to the main menu after log­ging into IP Now, you have to do the fol­lo­wing once to remo­ve the bar:

1. Click on the blue work area.

2. Set the pin need­le in the lower area.

Many email pro­grams such as Out­look store addi­tio­nal infor­ma­ti­on for the e‑mail address when sto­ring an email to a file.

For exam­p­le, the address “first.last@company.de” will be exten­ded to “First Last (first.last@company.de)”. This infor­ma­ti­on can­not be used by IP Now, espe­ci­al­ly becau­se dif­fe­rent mail pro­grams extend or chan­ge the email address differently.

To send an email, this addi­tio­nal infor­ma­ti­on has to be dele­ted manually.

For de-acti­vat­ing per­ma­nent­ly the pre­view page for documents

• in Chro­me:
  • Open any PDF file.
  • Click the but­ton “Download/edit cur­rent version”.

• • Click on “View it insi­de the browser”.

• • Click on “View­Re­sult”.

• • Clo­se the brow­ser win­dow and refresh your document.
• in Fire­fox:
  • Open a new brow­ser tab.
  • Enter the URL about:config.
  • In Search pre­fe­rence name, enter pdfjs.sidebarViewOnLoad.
  • Enter the value 0.

The­re is a cen­tral set­ting to show or hide scroll bars. To show scroll bars, open Sys­tem Pre­fe­ren­ces, sel­ect Gene­ral and set Show scroll bars to Always.

When using the Fire­fox brow­ser for IP Now it can hap­pen that docu­ments are not dis­play­ed (blank white sheet) and ins­tead only the down­load takes place.

• To cor­rect this, you need to defi­ne in the Fire­fox brow­ser set­tings in the “Files and Appli­ca­ti­ons” sec­tion for indi­vi­du­al file types how they are to be opened.
• Sel­ect “Open in Fire­fox” for PDF and, if neces­sa­ry, also for Word documents:

To ensu­re that the PDF files gene­ra­ted in IP Now (inclu­ding the PDF pre­view) are gene­ra­ted cor­rect­ly, inclu­ding the fonts used, the Word opti­on > Save > Embed fonts in the file must be acti­va­ted in the Word tem­p­la­te files. In addi­ti­on, the two asso­cia­ted sub-opti­ons should be acti­va­ted in order to redu­ce the file size of the basic tem­pla­tes and thus of the docu­ments based on them.